The story of an onboard

First of all, Sylvia (If you are reading this); I'm not ignoring you on purpose. I am giving you the space and the silence that you requested me to give too you from earlier before. However, it hurts my heart because I still love you and I still care about you; I hope you are doing well and that you are getting proper treatment for Depression. 

    I just finished servicing the previous bus stop at 5310 Finch Avenue East and I was approaching the Tiffield Road at Finch Avenue East. I already had a full-standing load and passengers were crowding near the front of the bus. I noticed that there were at least four people waiting for my bus, I slowly came to a safe and complete stop. I lowered the bus and authorized all the doors, because some people might want off as well at that stop.

    When it was safe to do so, I raised the bus, and closed all the doors. I looked left and right to make sure that the way was clear, then I put on my left signal indicator and I checked one last time to see if anyone else was coming, but there was none so I started to accelerate and move off. While moving off, I heard a thump near the back of the bus, but I wasn’t sure what it was so I slowly brought the bus to a safe and complete stop. Then I secured the bus, because people standing near the front of the bus was blocking the view of the centre aisle. I raised myself out of the operator’s seat to see what has happened and it took me another 30 to 45 seconds to process what happened, because people were blocking the view of the centre aisle.

    Another passenger near the front of the bus informed me that a passenger had fell on my bus and immediately I hit the Yellow Alarm. I was instructed by Transit Control to Stop and Stay, which I did. I then asked the elderly passenger if she was okay and if she needed medical assistance, but the elderly passenger declined and said that this has happened before. I had all the passengers and including the elderly passenger get accommodated on the following bus.

    What I think happened was that there were too many passengers who were crowding around the front of the bus with parcels and buggies, which contributed for the elderly passenger falling down after trying to reach a priority seat. I wasn’t able to fully grasp what had happened, because I had a full-standing load and that the passengers blocked the view of what actually happened.

    We try the best to provide great customer service and a comfortable ride to wherever the customer is going. Most of the times we cannot control the way that a customer will react or behave.

Promagstyle · Ken Chu - Come Inside My Guitar